Responsible Gambling

At RioAce, we are dedicated to providing a secure and enjoyable online gaming environment. We understand that gambling should be a form of entertainment, and we are committed to promoting responsible gaming practices. Our policies are designed to protect our players and prevent gambling-related harm. We adhere strictly to the regulations set forth by our licensing authority, ensuring that all our operations are fair, transparent, and socially responsible. This page outlines the tools and resources available to help you maintain control over your gambling activities at RioAce.

We believe in empowering our players with the knowledge and tools necessary to gamble responsibly. Our team is trained to recognise and respond to signs of problem gambling, and we continuously review our policies to ensure they meet the highest standards of player protection. Your well-being is our priority, and we strive to create a safe space where you can enjoy your favourite games without undue risk.

Problem gambling can affect anyone, regardless of their background or financial situation. It is important to be aware of the signs that gambling may be becoming an issue. Early recognition can lead to timely intervention and support. Some common indicators include:

• Spending more money or time on gambling than you can afford or intended.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Neglecting responsibilities at work, school, or home due to gambling.
• Lying to family and friends about the extent of your gambling activities.
• Feeling anxious, guilty, or irritable when you are not gambling, or when trying to stop.
• Borrowing money or selling possessions to fund gambling.
• Using gambling as a way to escape from problems or feelings of sadness.

If you recognise any of these signs in yourself or someone you know, we encourage you to seek help. RioAce provides various tools to assist you in managing your play, and external support organisations can offer professional guidance.

Gambling should always be an enjoyable leisure activity, not a source of stress or financial strain. To keep your gambling fun and within safe limits, consider these tips:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you need for essential expenses.
• Set a time limit: Determine how much time you will spend gambling and adhere to that limit.
• Do not chase losses: Accept that losses are part of gambling and do not try to win back money you have lost by increasing your stakes or playing longer.
• Balance gambling with other activities: Ensure gambling does not become your only hobby. Maintain a healthy balance with other interests and social activities.
• Avoid gambling when stressed or upset: Emotional states can impair judgment. It is best to gamble when you are calm and focused.
• Take regular breaks: Step away from the screen periodically to clear your head and reassess your play.

RioAce encourages you to adopt these practices to maintain a healthy relationship with gambling.

RioAce offers you the ability to set personal limits on your account to help manage your gambling activity. These limits are designed to give you greater control over your spending and playing habits. You can set:

• Deposit Limits: Restrict the maximum amount of money you can deposit into your RioAce account over a specified period (daily, weekly, or monthly).
• Loss Limits: Define the maximum amount of money you are willing to lose over a specific period (daily, weekly, or monthly). Once this limit is reached, you will not be able to place further bets until the period resets.
• Wager Limits: Control the total amount of money you can stake over a defined period (daily, weekly, or monthly).

You can set or adjust these limits at any time through your account settings. Any increase to an existing limit will take effect after a cooling-off period of at least 24 hours to allow you to reconsider your decision. Decreases to limits will take effect immediately. These tools are provided to support your responsible gaming efforts at RioAce.

If you feel you need a short break from gambling, RioAce provides Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period without needing to self-exclude entirely.

• A Time-Out can be set for periods ranging from 24 hours to several weeks. During this time, you will not be able to log in, deposit, or place any bets on RioAce.
• A Cool-Off Period functions similarly, offering a break for a duration you choose, typically up to a few months.

These temporary breaks are an effective way to step back, reflect on your gambling habits, and regain perspective without committing to a long-term exclusion. You can activate a Time-Out or Cool-Off period directly from your account settings. Once activated, the restriction cannot be lifted until the chosen period has fully elapsed.

For players who feel they need a more significant break from gambling, RioAce offers a comprehensive self-exclusion program. Self-exclusion allows you to block access to your account for an extended period, typically from six months up to five years, or even permanently.

When you self-exclude:

• Your RioAce account will be immediately closed, and you will be prevented from logging in.
• We will take reasonable steps to prevent you from opening new accounts with us.
• Any remaining funds in your account will be returned to you, subject to our withdrawal policies.
• You will be removed from all marketing and promotional mailing lists.

Self-exclusion is a serious commitment and cannot be reversed once activated. If you choose to self-exclude, we strongly recommend that you also consider self-excluding from any other online gambling operators you use and seek professional help. You can initiate self-exclusion by contacting our customer support team, who will guide you through the process.

RioAce is strictly committed to preventing underage gambling. It is illegal for anyone under the legal gambling age (which is 18 years in most jurisdictions) to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only eligible individuals can access our services.

• We require all new players to provide proof of age during the registration process.
• We utilise third-party age verification services to confirm the identity and age of our customers.
• Accounts found to belong to minors will be immediately closed, and any winnings forfeited.

Parents and guardians can help prevent underage gambling by:

• Keeping their RioAce login details confidential and secure.
• Using parental control software to block access to gambling websites.
• Educating children about the risks associated with underage gambling.

If you suspect that a minor has accessed our site, please contact our customer support team immediately.

To help you stay aware of the time you spend gambling, RioAce offers Reality Checks and Session Reminders. These features are designed to prompt you to take breaks and reflect on your gaming activity.

• A Reality Check is a pop-up notification that appears at predefined intervals (e.g., every 30 minutes, 1 hour, or 2 hours) during your gaming session. This reminder will inform you of how long you have been playing and may also display your session's net winnings or losses.
• You will then have the option to continue playing, view your transaction history, or log out of your RioAce account.

Activating Reality Checks is a straightforward process within your account settings. We encourage all players to utilise this feature as a valuable tool for maintaining awareness and control over their gaming sessions.

If you are concerned about your gambling habits but are unsure whether you have a problem, taking a self-assessment can be a helpful first step. RioAce encourages you to honestly evaluate your relationship with gambling. Consider the following questions:

• Do you find yourself thinking about gambling constantly?
• Have you tried to cut down on gambling but been unsuccessful?
• Do you gamble to escape from problems or to relieve feelings of anxiety or depression?
• Have you ever lied to family members, friends, or others to conceal the extent of your gambling?
• Have you jeopardised or lost a significant relationship, job, or educational or career opportunity because of gambling?
• Do you feel the need to bet increasing amounts of money to achieve the same excitement?
• After losing money gambling, do you often return another day to get even?
• Do you rely on others to provide money to relieve a desperate financial situation caused by gambling?

If you answered yes to several of these questions, it may indicate that you are experiencing issues with problem gambling. We advise you to consider using the responsible gaming tools available at RioAce and to seek professional help from a support organisation.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)