Cookie Policy

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site. Cookies enable a website to remember your actions and preferences over a period, so you don't have to keep re-entering them whenever you return to the site or browse from one page to another. They are not programs and do not carry viruses or malware.

At RioAce, we use cookies to enhance your gaming experience, understand how you interact with our services, and ensure the security and integrity of our platform. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

RioAce uses cookies for several purposes, all designed to provide you with a better, more secure, and more personalised experience. Our use of cookies falls into several categories, each serving a distinct function:

• To remember your preferences and settings.
• To understand how you use our website, allowing us to improve its functionality and design.
• To provide targeted advertising and marketing communications relevant to your interests.
• To ensure the security of your account and our platform.
• To comply with regulatory requirements imposed by our licensing authority.

Essential cookies are fundamental for the operation of the RioAce website. Without these cookies, certain core services and functionalities cannot be provided. They enable you to move around the website and use essential features, such as accessing secure areas, managing your account, and processing transactions. These cookies do not collect any personal information that could be used for marketing purposes or to remember where you have been on the internet.

For example, essential cookies allow us to:

• Keep you logged in during your session.
• Remember your security preferences.
• Facilitate the deposit and withdrawal process.
• Ensure the website loads correctly and efficiently.

By using the RioAce website, you agree that we can place these types of cookies on your device. You cannot opt out of essential cookies as they are necessary for the website to function correctly.

Analytics cookies collect information about how visitors use the RioAce website, such as which pages are visited most often, and if they receive error messages from web pages. These cookies help us understand user behaviour, allowing us to improve our website's performance and design. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.

We use analytics cookies to:

• Monitor the performance of our website.
• Identify areas for improvement in user experience.
• Track the effectiveness of our marketing campaigns.
• Understand which content is most popular with our players.

This data helps RioAce make informed decisions about website enhancements and content strategy. We use reputable third-party analytics services that comply with data protection regulations.

Functional cookies allow the RioAce website to remember choices you make and provide enhanced, more personal features. For instance, they can remember your username, language preference, or the region you are in. These cookies can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise. The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites.

Examples of how we use functional cookies include:

• Remembering your preferred language settings.
• Storing your username for easier login on subsequent visits.
• Providing personalised content based on your past interactions with RioAce.

These cookies are crucial for providing a more tailored and convenient experience for our players.

Marketing and advertising cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. These cookies are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers. At RioAce, we use these cookies to tailor our promotional offers and ensure you see content that is most likely to interest you.

Specifically, these cookies help us to:

• Present you with relevant offers and promotions from RioAce.
• Track the performance of our advertising campaigns across various platforms.
• Understand your interests to provide a more personalised marketing experience.

You have the option to manage your preferences for these cookies.

In addition to our own cookies, RioAce may also use various third-party cookies to report usage statistics of the service, deliver advertisements, and so on. These cookies are set by domains other than the one you are visiting directly. For example, when you visit the RioAce website, you may encounter cookies from third-party services like Google Analytics for website traffic analysis, or from social media platforms if you choose to share content.

Third-party cookies are subject to the respective third parties' privacy policies. We select our third-party partners carefully, ensuring they adhere to high standards of data protection and privacy. RioAce does not control the content of these third-party cookies. We encourage you to review the privacy policies of these third parties to understand how they use cookies and process your data.

The duration for which a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and are deleted from your device when you close your browser. Persistent cookies remain on your device until they expire or are deleted. They are activated each time you visit the website that created that particular cookie.

At RioAce, we use both session and persistent cookies:

• Session Cookies: These are temporary and are erased when you close your browser. They are typically used to maintain your session state, for example, keeping you logged in as you navigate through the RioAce website.
• Persistent Cookies: These remain on your device for a set period or until you manually delete them. They are used to remember your preferences and settings for future visits, providing a more consistent user experience.

The exact duration of persistent cookies varies depending on their purpose and the specific cookie. You can manage and delete persistent cookies through your browser settings.

You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please be aware that disabling cookies may prevent you from taking full advantage of the RioAce website. For example, you may not be able to log in, access your account, or use certain features that rely on cookies.

You can manage your cookie preferences through your browser settings. The method for doing this varies depending on the browser you use. You can typically find these settings in the "Options" or "Preferences" menu of your browser. You can also consult your browser's help function for detailed instructions. Please note that if you delete all your cookies, you may have to re-enter your preferences with us and other websites.

For more detailed information on how to control cookies, you can visit www.allaboutcookies.org.

Some web browsers may transmit "Do Not Track" signals to websites with which the browser communicates. There is currently no industry standard for how websites should respond to these signals. Therefore, RioAce does not currently respond to "Do Not Track" signals. We continue to monitor developments in this area and may adjust our practices if a standard is established.

In the meantime, you can manage your cookie preferences directly through your browser settings as described in the "Managing and Disabling Cookies" section of this policy.

RioAce may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies. Your continued use of the RioAce website after any changes to this policy will constitute your acceptance of such changes.

Significant changes will be communicated through a prominent notice on our website or via email, where appropriate.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please do not hesitate to contact us. Our dedicated support team is available to assist you.

You can reach us via:

• Email: [email protected]
• Live Chat: Available on the RioAce website during operational hours.

We are committed to protecting your privacy and ensuring a transparent and secure gaming environment at RioAce.